🚚 Shipping Policy

1. Processing Time

Orders are processed within 1-5 business days before shipping.

Once shipped, you will receive a tracking number via email.

2. Shipping Costs

✅ Free shipping for orders $20 or more.
💲 Orders below $20 will have a flat shipping fee of $5.

3. Estimated Delivery Time

USA, Canada, and Europe: 7-15 business days

Australia, New Zealand: 7-18 business days

Other countries: 10-20 business days, depending on the destination.

Some delays may occur due to customs clearance or unexpected circumstances.

4. Delays & Lost Shipments

If your order has not arrived within 30 days, please contact us at [email protected], and we will assist you with tracking or a refund if applicable.

 

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🔄 Return & Refund Policy

1. Return Eligibility

You can return an item within 10 days of receiving it if:
✅ It is damaged or defective.
✅ It does not match the description.
✅ It is unused and in its original packaging.

💡 Note: Personalized items and gifts cannot be returned.

2. How to Request a Return

1. Contact us at [email protected] with:

Your order number.

Photos showing the issue (if applicable).

 

2. We will provide you with the return address.

3. Once we receive and inspect the item, a refund or replacement will be processed within 7 business days.

 

3. Refund Policy

Refunds will be issued to the original payment method within 3-10 business days after approval.

Shipping fees are non-refundable, except in cases where we made a mistake.

4. Order Cancellation & Changes

Orders can be canceled within 12 hours of purchase. After that, processing may have started.

For changes, such as address updates, please contact us as soon as possible.

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📌 For any questions, feel free to reach out at [email protected].